Differences

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--- sa50-00 [2026/10/15 15:15] – Catherine Riddell
+++ sa50-00 [2026/10/15 15:23] (current) – Catherine Riddell
@@ Line 1: / Line 1: @@
 ====== Two-Way SMS text with SMSWorks ======
+Use these instructions for one way too
 ===== Requirements =====
   * An account with SMSWorks
   * Incoming numbers configured at SMSWorks
@@ Line 27: / Line 27: @@
 ===== Using =====
 Once the system is configured, a mobile phone style icon appears on Applicant / Candidate form next to the Make Contact Event icon. This shows the chat history between the current user and the Applicant / Candidate. All SMS texts (in both directions and from all consultants) also appear in the Contact Event view as normal.
+===== Troubleshooting =====
+<color #ed1c24>**If you get the error "Payment Required"** </color> They may have run out of credit; get the account holder to top up credits on the account \\
+<color #ed1c24>**"Payment Required" and plenty of credits?** </color> Re-do the API Key and Secret in the SMSWorks account and make sure to update the CustomSMSHTTPRequest \\
+<color #ed1c24>**Still trying to send via email when SMSWorks is HTTP** </color> Ensure General Setting **Can send SMS Messages via E-Mail** = **N** AND **Can send SMS Messages via HTTP** = **Y**\\
+<color #ed1c24>**Bad Request Error** </color> Check if its a dodgy number?\\
+<color #ed1c24>**Number not sending through IQX?** </color> Try sending an SMS through SMSWorks Account and if it works, then try again in IQX\\